Help Center
Ordering, Delivery & Catering Policies
Clear answers on lead times, delivery fees, payment, GST, and service policies — so you can plan your event with confidence.
Before you book
Ordering
The essentials on minimum order requirements, lead times, confirmation, and last-minute availability.
- Each catering package has its own minimum order requirement.
- Please refer to the relevant menu page for the applicable minimum quantity or spend.
- Orders should be placed and confirmed at least 5 days before delivery.
- Preferred delivery dates and time slots are subject to availability.
- For urgent or last-minute requests, please contact our sales team at 6744 4527.
- Availability will depend on your event date, delivery time, and menu selection.
- Submitting an online request does not confirm your booking.
- Your order is confirmed only after full payment is received by the stated deadline.
- Our team will follow up with payment details and confirmation instructions.
- An invoice and receipt will be issued after payment is received.
Service & logistics
Delivery
Information on delivery coverage, surcharges, and service limitations for different catering formats.
- Meal delivery and buffet setup are available only at ground level or locations accessible by lift landing.
- No delivery is available to Tuas South and Jurong Island.
- A minimum $300 order applies for Tuas delivery where service is available.
- Bento / Mini Buffet: $40 per trip
- Buffet / Tea Reception: $100 per trip
- CBD / Sentosa / selected postal prefixes (01–09, 17–19, 23, 49, 60–64, 68–73): additional $10 per trip
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Early morning surcharge before 8.00am:
- Buffet: $60
- Bento / Mini Buffet: $30
- Yes. Self-pickup is available daily from 9.00am to 5.00pm.
- Collection address: 171 Kampong Ampat #04-04 KA Foodlink, Singapore 368330, Loading Bay A
- Telephone: 6744 4527 / 6744 4528
- Please call at least 10 minutes before arrival.
Payment & billing
Payment & GST
Accepted payment methods, credit card surcharges, and GST information for corporate and private orders.
- We accept PayNow, PayLah!, direct bank transfer, and credit card.
- Credit card payments are processed via a secure payment link.
- A 5% surcharge applies to credit card transactions.
- All confirmed payments are non-refundable.
- Yes. Kate's Catering Pte Ltd is GST registered.
- GST Registration No.: 198000198N
- All stated prices are before GST and subject to prevailing GST.
After confirmation
Changes, Cancellation & Postponement
Policies for amendments after confirmation, including cancellation charges and postponement terms.
- Changes to confirmed orders must be requested at least 5 working days before delivery.
- All amendments must be submitted in writing and agreed by both parties.
- Once payment has been made, orders are non-refundable.
- Where applicable, value may be exchanged for other food or beverage items for the same event date, time, and location.
- No changes to order details or quantity are allowed less than 5 working days before delivery.
- A 50% charge on the total order value applies for orders cancelled or postponed less than 7 working days before delivery.
- A 100% charge on the total order value applies for orders cancelled or postponed less than 5 working days before delivery.
- Kate's Catering reserves the right to adjust menu items for postponed orders based on ingredient or operational availability.
- Cancellation or postponement requests are accepted only via email and must be agreed by both parties.
Service guidelines
Food Safety & Consumption
Important service and consumption guidelines to help ensure food quality and safe handling after delivery.
- All meals include a timestamp indicating the recommended consumption window.
- Food is best consumed within 4 hours from preparation time.
- This timeframe includes cooking, delivery, setup, and service.
- Typically, up to 2 hours is allocated for consumption after delivery.
- The latest collection time for a dinner buffet is 10.00pm, regardless of eating time.
- This takes food consumption and service safety guidelines into account.
- Vegan meals exclude meat, seafood, egg, and dairy.
- We may be able to accommodate selected dietary requests where operationally feasible.
- However, we do not operate in an allergen-free environment and cannot guarantee the absence of cross-contact.
- Guests with severe allergies should inform us in advance and exercise discretion.
- We follow strict food safety and handling standards for all catering orders.
- Once delivered, proper storage and timely consumption become the responsibility of the customer.
- We are not liable for food kept beyond recommended conditions or safe consumption timeframes.
Additional questions
General Questions
Additional information on menu formats, serving quantities, halal certification, vegan arrangements, and presentation notes.
- Yes. Kate's Catering is halal certified by MUIS.
- Kate's Mini Buffet is suitable for events that do not require full buffet setup, tables, or warmers.
- Dishes are served in presentable disposable trays or containers, and disposable cutlery is provided.
- Scoop and tong are not included.
- Refer to Kate's Mini Buffet for the side order selection.
- Your preferred items and quantities may be indicated in the Notes section at checkout.
- For buffet and tea reception orders, approximately 1.3 times the ordered headcount is provided.
- For bento box and party pack / mini buffet orders, the exact quantity is provided.
- Additional cutlery and biodegradable cutlery can be arranged at additional cost.
- Meals are prepared based on the confirmed order quantity and portioning.
- Yes. Vegan bentos can be arranged as an optional add-on alongside buffet, bento, and other menu packages.
- Vegan bentos are priced the same as the corresponding non-vegan guest meal unless otherwise stated.
- The vegan menu excludes meat, seafood, egg, and dairy.
- Yes. Kate's Catering reserves the right to substitute menu items where necessary without prior notice.
- Yes. Images on this website are for illustration purposes only.
- Actual food presentation, packaging, portioning, and styling may vary based on ingredient availability, seasonality, and operational requirements.
- Images are intended to provide a general representation of our offerings and may not exactly reflect the final delivered product.
Need help choosing?
Tell us your event details and we’ll guide you to the right menu.
Share your event date, time, pax, and preferred catering style, and our team can recommend a suitable option for your budget and service requirements.