Your privacy matters to us

1. Introduction

Kate's Catering Pte Ltd (“Kate's Catering”, “we”, “our”, or “us”) respects your privacy and is committed to safeguarding your personal data.

This Privacy Policy describes how we collect, use, disclose, and protect personal information when you use our website, submit an enquiry, or engage our catering services.

By using our website or providing your information to us, you acknowledge that your personal data may be collected, used, and disclosed in accordance with this Privacy Policy.

2. Personal Data We Collect

We may collect personal data that you provide directly to us, including but not limited to:

• Name
• Email address
• Phone number
• Company name, where applicable
• Delivery address and billing details
• Event details such as date, time, venue, and guest count
• Order details, special requests, and communications submitted through our website or customer service channels

We may also automatically collect certain technical information when you browse our website, such as:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and referral information
• Date, time, and duration of website visits
• Cookie and analytics data

3. How We Use Personal Data

We may use your personal data for purposes including:

• Responding to enquiries and preparing quotations
• Processing and fulfilling catering orders
• Confirming bookings, deliveries, and event details
• Providing customer service and support
• Managing billing, payments, and internal administration
• Improving our website, services, and user experience
• Sending service-related notices and operational updates
• Sending promotional or marketing communications where consent has been provided or where otherwise permitted by law
• Complying with applicable legal or regulatory obligations

4. Disclosure of Personal Data

We may disclose your personal data where reasonably necessary for the purposes described above, including to:

• Payment service providers
• Delivery, logistics, and operations partners
• Website hosting, analytics, and IT service providers
• Professional advisers such as accountants, auditors, or legal advisers
• Government authorities, regulators, or law enforcement agencies where required by law

5. Cookies and Analytics

Our website may use cookies and similar technologies to improve site functionality, understand visitor behaviour, and enhance user experience.

These technologies may help us:

• Remember user preferences
• Measure website traffic and page performance
• Understand how visitors interact with our pages and menus
• Improve website usability, content, and service quality

You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

6. Data Protection

We take reasonable administrative, technical, and physical measures to protect personal data against unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks.

While we strive to use commercially reasonable safeguards, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

7. Retention of Personal Data

We retain personal data only for as long as it is reasonably necessary to fulfil the purposes for which it was collected, or as required or permitted under applicable law.

When personal data is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with our internal practices and legal obligations.

8. Access and Correction

Subject to applicable laws, you may request:

• Access to personal data we hold about you
• Correction of inaccurate or incomplete personal data
• Clarification on how your personal data has been used or disclosed

We may require sufficient information to verify your identity before processing a request. Where permitted by law, a reasonable administrative fee may apply for access requests.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website functionality, or legal and regulatory requirements.

The latest version of this Privacy Policy will always be posted on this page, and the “Last updated” date will be revised accordingly.

10. Contact Information

If you have any questions about this Privacy Policy or wish to make a request regarding your personal data, please contact us: